Service Owner – Subscription Management (all genders)

You are responsible for the entire lifecycle of our subscription services, which are provided to our customers. 

You coordinate all activities required to provide and further develop the service.

You monitor the performance of the digital service, analyze weaknesses and identify optimization potential.

You implement improvement measures to increase the efficiency and quality of the service.

You act as a central interface between the technical team, the development department and other internal stakeholders to ensure effective and efficient service delivery.

You define, maintain and prioritize the service roadmap to align the service with business requirements and strategic goals.

You have a degree in (business) informatics, engineering or a comparable qualification.

You have extensive professional experience in IT management, preferably in a service owner or similar role.

You have in-depth knowledge of IT service management according to ITIL (certification is an advantage) and ideally have experience in using Salesforce.

You have extensive knowledge of implementing ITSM frameworks such as ITIL and are experienced in integrating ITSM systems into existing application and tooling environments.

You have experience in commercial and business aspects, including pricing, market analysis and business strategy development.

You have excellent communication skills and the ability to coordinate both technical and non-technical stakeholders.

You are fluent in both German and English.

Fairness: We meet each other at eye level in the company.

Agility: Modern project methods like Scrum are part of our daily routines.

Precaution: Not only are we thinking about tomorrow with our technologies – We are also thinking about tomorrow in terms of precaution. As part of the Krones Group, we benefit from attractive retirement and health-care concepts as well as from lots of other advantages.

Bonus: Our compensation model includes not only a bonus on top of your fixed salary, but also the possibility to take advantage of this in the form of additional days off.

Flexibility: In addition to flexible working hours, we attach great importance to local flexibility. This way you can balance your work with your private life in an uncomplicated and family-friendly manner. That is why mobile working is a great part in our philosophy.

Individual growth & Feedback: To keep our employees fit for the challenges of tomorrow, we offer numerous training opportunities – you can take advantage of for example on-site workshops as well as online courses. In addition we live an open feedback culture and foster the internal transfer of knowledge.