Customer Support Engineer – Software Solutions (all genders)

You support our internal and external customers via phone, email, remote and partly on-site (willingness to travel <5%).

You provide remote support for the installation, configuration, administration and maintenance of customer-specific information and communication solutions.

Your primary responsibilities will also include diagnosing and troubleshooting complex technical issues and root causes.

You will support our Application Consulting team in project planning, analysis, commissioning, revision and retrofitting of our solutions.

You directly support our customers in configuring, integrating and setting up IT systems in the production environment.

You consult our customers on their systems, optimization options and processes, and create individual instant solutions for our customers.

You escalate complex issues and requirements to 3rd level support and development to create and implement custom solutions.

You will help create and maintain technical documentation, knowledge base articles, and troubleshooting guides to facilitate problem resolution and knowledge sharing within the support team.

You can perform installations and configurations on Windows Server.

You have good knowledge of MS SQL & Server Management Studio and MS Visual Studio Code.

You already have experience with XML, XSLT, xpath, Json and SQL.

You have an analytical way of thinking.

You are able to work independently and have good organizational skills.

You have a good command of written and spoken German, English and in SQL.

Fairness: We meet each other at eye level in the company.

Agility: Modern project methods like Scrum are part of our daily routines.

Precaution: Not only are we thinking about tomorrow with our technologies – We are also thinking about tomorrow in terms of precaution. As part of the Krones Group, we benefit from attractive retirement and health-care concepts as well as from lots of other advantages.

Bonus: Our compensation model includes not only a bonus on top of your fixed salary, but also the possibility to take advantage of this in the form of additional days off.

Flexibility: In addition to flexible working hours, we attach great importance to local flexibility. This way you can balance your work with your private life in an uncomplicated and family-friendly manner. That is why mobile working is a great part in our philosophy.

Individual growth & Feedback: To keep our employees fit for the challenges of tomorrow, we offer numerous training opportunities – you can take advantage of for example on-site workshops as well as online courses. In addition we live an open feedback culture and foster the internal transfer of knowledge.